Monitoring and correcting software over the internet
“Remote” refers to the wireless transmission of data from installed lines to the manufacturer. The technology of remote diagnostics for error messages allows for quick resolution of issues, minimizing downtime, and also enables the optimization of lines through intelligent analysis tailored to the customer’s needs.
This provides significant added value for operators of premium bakery machines and lines, ensuring a prolonged service life throughout the product’s entire lifecycle.
We utilize PLC controls from top suppliers. The choice of control systems, be it Siemens, Allen Bradley, or Mitsubishi, is guided solely by the customer’s requirements and preferences. Additionally, the customer has the option to determine the degree of convenience and automation.
For instance, full command over the production process can be achieved by programming the speed and roller-opening parameters, storing recipes, implementing diagnosis and maintenance programs, and managing production data. Additionally, upon request, we can equip our plant control systems with a modem to facilitate swift remote diagnostics.
- Available 24/7
- Fault finding and troubleshooting online
- Rapid access to control components
- Assistance from skilled Kataifi Machine personnel
- Identifying the root cause of the problem
- Rapid fault analysis through direct access to the specific component is possible
- Customer support is available through phone and email in English or Arabic
- Minimised service interventions to reduce costs
- Safe access via VPN
- Rapid resumption of production
- Analysing faults to reduce repair times
- Minimising downtimes
- Effortless integration of software updates
- Backing up data and recipes is possible
- Optimising production processes through visual product recognition