Our average ticket (email) response time is less than 30 minutes

Check mark A support setup customized to your needs

Check mark Full-time manning

Check mark Quick response time for a faster resolution of your service needs

Check mark Immediate attention, evaluation and the best action path to address your servicing needs



Check mark Mechanical, PLC and electrical service provider in one

Check mark Patient, reliable and competent feedback

Check mark We provide experienced technicians, who know your production

Check mark Our around-the-clock access translates into uninterrupted service at your facility

24 / 7 premium customer service

At our company, the customer matters most. We feel that an experienced, comprehensive service through all stages of your involvement with us is vital for the success of our relationship.

Due to your specific situation and technical challenges we will be managing your request and solve your problem successfully.

Our technicians will respond immediately, answer every technical question and and won’t stop until they manage your specific situation successfully.

Upon request our specialists will visit your warehouse, facility or factory and support you to overcome material and instrumentation challenges.

  • 24 h availability of a Kataifi Machine technician on 7 days per week, 365 days per year
  • Shipping of spare parts possible 24 hours
  • Buy-in parts available 24 hours thanks to fully functional supply processes
  • Phone support free of charge
  • High service competence
  • Support rendered by experienced specialists
  • Line breakdowns are remedied fast and safely
  • Phone support in case of problems on the line around the clock
  • Service technicians available for interventions on site day and night
  • Remote maintenance possible  for trouble-shooting day and night